KillerMotorSports: VITACCI SOLANA 49CC QT-5 SCOOTER

Shipping Policy

We use third party LTL (less than truck load) transportation companies to deliver vehicles and UPS or USPS to deliver parts/accessories. LTL Transit time may take, but is not limited to, 2-10 business days depending on your address and its distance from the nearest distribution center. During holiday seasons, transit times may result in an additional 3-5 business days to deliver. Orders cannot be canceled or refused due to extended transit schedules.

Shipments cannot be refused for delivery. If you receive your item(s) in unsatisfactory condition due to shipment damage or are missing an item(s), you must notify us within 2 business days by filing a claim on our website.

If your item does not ship within 14 business days (excluding time awaiting for customer to provide requested further information), you can request to receive a full refund and cancel your order.

Return Policy

WARNING: If you have received and signed for your vehicle from the carrier all sales are final. By accepting your item you agree to waive your rights to file a chargeback claim against Veloz Powersports. Please read the following Return Policy Terms thoroughly: In order to return a item(s) to our company you must follow our return process completely. Once an item(s) are scheduled for delivery an adult 18 years or older must be present to inspect and sign for the item(s). If an adult is not available to sign for the delivery at the time if delivery you waive any and all rights to file damage claims, credit card chargebacks, and you may not return the item for a replacement. Once the item is unloaded from the truck the adult (18 years of age or older) must inspect the package and its contents. If any damage or missing parts are noticed it MUST be notated in writing on the packing slip before it is signed and delivery is accepted. Take as many pictures or videos of any and all damages notated. These photos are MANDATORY for all damage/return claims. BE AWARE: Minor scratches and damages caused by the shipping carrier are not grounds for refusal. Any item(s) refused and returned without approval from one of our representatives or a valid R.M.A. number on the packaging will be subject to a 20% to 35% restocking fee and you will be responsible for the cost of shipping(original and return shipping).